At TWTMARKET, customer satisfaction is our top priority. We strive to provide a seamless and enjoyable shopping experience for all our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you through our easy and transparent refund process.

1. Eligibility for Refunds

Refunds are available for items that meet the following criteria:

Defective or Damaged Items: If the item you received is defective, damaged, or not as described, you are eligible for a full refund.

Incorrect Item: If you receive the wrong product or size, you can request a refund or exchange.

Change of Mind: We offer a refund for change-of-mind returns, but the item must be unused, unopened, and in its original packaging. Returns for change of mind are accepted within 14 days from the date of receipt.

2. Non-Refundable Items

Please note that some items are non-refundable, including:

Perishable goods or items with a limited shelf life (such as food, cosmetics, etc.)

Gift cards and downloadable products

Personalized or custom-made items

Underwear, swimwear, and intimate apparel (for hygiene reasons)

3. Refund Process

To initiate a refund, please follow these steps:

Contact Us: Reach out to our customer service team at info@twtmarket.in within 14 days of receiving your product. Include your order number, product details, and the reason for your refund request.

Assessment: Our team will review your request and, if applicable, ask for further details or pictures to verify the issue (e.g., defective or damaged items). We will respond within 48 hours of receiving your request.

Return the Item: If your return is approved, we’ll provide instructions on how to return the product. Please ensure the item is in its original condition, unused, and with all original packaging. You will be responsible for the return shipping costs, unless the return is due to our error (e.g., defective or wrong item).

Refund Approval: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

4. Exchanges

If you prefer an exchange instead of a refund, we will gladly accommodate the request, subject to product availability. The exchange will follow a similar process, with the item being returned and a new item sent after the return is processed.

5. Refund Timelines

Refunds will be processed after we receive the returned item and verify that it meets the refund eligibility criteria. Please note that the processing time for refunds may vary depending on your payment provider, but typically, you can expect the refund to be reflected in your account within 7-10 business days after approval.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please first check your bank account or contact your credit card company. If you still have questions, feel free to contact our support team.

7. Contact Us

For any further queries or assistance regarding our refund policy, don’t hesitate to reach out to us at info@twtmarket.in . We’re here to help!