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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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ORDER & RETURNS

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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1. What is TWTMARKET?
TWTMARKET is a leading e-commerce platform offering a wide variety of products including electronics, fashion, home essentials, and more. We aim to provide a seamless shopping experience with fast delivery and excellent customer service.

2. How do I place an order on TWTMARKET?
To place an order, simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Enter your delivery details and payment information to complete the order.

3. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, net banking, UPI, wallets, and cash on delivery (COD).

4. Can I modify or cancel my order?
Orders can be modified or canceled before they are shipped. Once the order is processed and dispatched, it cannot be modified, but you may return or exchange eligible items after delivery.

5. How do I track my order?
You can track your order status in real-time by logging into your TWTMARKET account and visiting the 'My Orders' section. You’ll also receive notifications regarding shipping and delivery updates.

6. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer support team within 7 days of delivery. We’ll arrange for a return or replacement as per our return policy.

7. Do you offer international shipping?
Currently, we only offer shipping within India. We are working to expand our services and will update customers once international shipping is available.

8. How can I return an item?
Items can be returned within 7 days of delivery if they are in unused, unboxed condition. Visit the 'Returns & Exchanges' section on our website to initiate the return process.

9. How can I contact TWTMARKET customer support?
You can reach our customer support team via email, phone, or the live chat option available on our website. Our support team is available 24/7 to assist you.

10. Are there any additional charges like taxes or shipping fees?
All applicable taxes are included in the product price. Shipping fees may apply based on your location and the total value of your order. You'll be informed about any shipping charges at checkout.

11. How can I become a TWTMARKET Affiliate?
To become a TWTMARKET affiliate, visit our Affiliate Program page, sign up, and start promoting products through your referral links. Earn commissions for every successful sale made through your link.

12. Is my personal information safe on TWTMARKET?
Yes, we take your privacy and security very seriously. All your personal and payment information is encrypted and stored securely to protect you from unauthorized access.
 

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